Customer Experience(CX)

Turning Customer Insights into Business Growth

Oracle Advertising and Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.

Delivering Connected Experiences Across the Complete Customer Journey

Oracle CX helps businesses improve customer engagement, sales, marketing, service, and loyalty through personalized interactions, real-time insights, automation, and connected experiences that strengthen relationships and drive business growth.

Advertising

  • Activation
  • OnRamp
  • Contextual Intelligence
  • Moat Measurement

Marketing

  • B2B, B2C & Fusion Marketing
  • Campaign Management
  • Content Management
  • Behavioral Intelligence

Sales

  • Sales Force Automation
  • Planning & Performance Management
  • Configure, Price, Quote
  • Partner Relationship Management

Service

  • Service Center
  • Field Service Management
  • Digital Customer Service
  • Intelligent Advisor
  • IoT Service Monitoring